PRIVACY & COOKIE POLICY
Gridline Supply Services
Last Updated: 10 January 2026
1. Introduction
Gridline Supply Services (“Gridline”, “we”, “us”, or “our”) operates managed operational environments that support the coordination of supply networks across multiple sites, suppliers, and delivery partners.
From our base in Chicago, Illinois, we support organisations whose day-to-day supply and logistics operations depend on reliable coordination and consistent access to shared operational systems.
This Privacy & Cookie Policy explains how we collect, use, store, and protect personal information when:
- You visit gridlinesupply.com
- You contact us
- You engage Gridline Supply Services to operate supply coordination environments
- You interact with systems we manage on behalf of clients
2. Company Details
Company Name:
Gridline Supply Services
Headquarters:
Chicago, Illinois, United States
Privacy Contact Email:
privacy@gridlinesupply.com
3. Our Role in Data Processing
Business (Controller)
When processing personal information for our own purposes, including website enquiries, commercial communications, and vendor engagement.
Service Provider / Processor
When operating supply coordination environments on behalf of clients. In these cases, the client remains the data controller and Gridline processes personal information strictly under contractual instruction.
4. Categories of Personal Information We Collect
Business Contact Information
- Name
- Company name
- Job title
- Business email address
- Telephone number
- Information voluntarily submitted through enquiries
Operational Environment Data (Client Systems)
- User account identifiers
- Access logs
- Supply coordination records
- Workflow and reporting data
- Operational status updates
- Activity and audit logs
Where such data includes personal information, it is processed solely in accordance with client instructions.
Website & Technical Information
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source
5. Why We Use Personal Information
- Respond to enquiries
- Operate and maintain supply coordination environments
- Ensure continuity and reliability of operational systems
- Maintain visibility across supply workflows
- Monitor performance and system stability
- Maintain system security
- Comply with legal obligations
Gridline Supply Services does not sell personal information.
6. US Privacy Rights (Including California Residents)
Depending on your state of residence, you may have the right to:
- Request access to personal information we collect
- Request correction of inaccurate information
- Request deletion of personal information
- Opt out of the sale or sharing of personal information
- Receive equal service regardless of exercising privacy rights
Gridline Supply Services does not sell or share personal information for cross-context behavioural advertising.
7. Data Sharing
We may share personal information with:
- Technology and hosting providers
- Monitoring and operational support partners
- Professional advisers
- Regulatory authorities where legally required
All service providers are required to implement appropriate safeguards.
8. International Data Transfers
Where client operations involve cross-border supply networks, personal information may be processed outside the United States.
Where required by applicable law, we implement appropriate contractual and organisational safeguards.
9. Data Retention
We retain personal information only for as long as necessary to support active engagements, maintain operational records, and comply with legal obligations.
Website enquiry data is typically retained for up to 24 months unless a longer commercial relationship is established.
Retention of client platform data is governed by contractual agreements.
10. Data Security
Gridline Supply Services implements appropriate technical and organisational measures to protect personal information, including controlled access, monitoring, structured change management, and operational continuity controls.
11. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide insight into usage patterns.
12. Types of Cookies We Use
Essential Cookies – Required for core website functionality and security.
Analytics Cookies – Used to understand website traffic and improve usability.
Marketing Cookies – Gridline Supply Services does not currently use advertising or behavioural marketing cookies.
13. Managing Cookie Preferences
You may accept or reject non-essential cookies via our cookie banner or adjust your browser settings to block or delete cookies at any time.
14. Children’s Data
Our services are directed at professional and business users. We do not knowingly collect personal information from children.
15. Updates to This Policy
We may update this Privacy & Cookie Policy periodically. The most current version will always be available on our website with the updated revision date displayed above.